aq990 Privacy Policy

1 Introduction

Aq990 (aq990.win) takes your privacy seriously. This Privacy Policy explains what information we collect when you use our website or app, why we collect it, and how we keep it secure.

By using aq990's services, you agree to this Privacy Policy. If you do not agree with any of the terms, please do not use our platform.

This policy applies to users in Bangladesh and has been developed in accordance with international data protection standards. aq990 commits that your data will never be sold or transferred to third parties without your consent.

2 What Information We Collect

Aq990 collects the following information to create, manage, and secure your account. Only the information that is strictly necessary will be requested — nothing more.

3 How your information is used

Aq990 uses the data it collects exclusively for the purposes listed below. Your information will never be used for anything beyond these purposes.

Primary use:

• Creating, managing, and securing your account.
• Processing deposits and withdrawals and verifying transactions.
• Completing the KYC (Know Your Customer) verification process.
• Providing customer support and resolving issues.
• Managing bonuses and promotions.

Secondary use:

• Detecting fraud, money laundering, and suspicious activity.
• Improving platform performance and user experience.
• Monitoring responsible gaming and providing support.
• Fulfilling legal obligations and regulatory reporting.
• Sending you personalized offers and promotions with your consent.

4 Cookies & Tracking Technologies

Aq990 uses cookies and similar tracking technologies on its website and app to help improve your browsing and user experience.

Cookie Types:

• Essential Cookies: These are required to maintain your login session and ensure security. Disabling these cookies will prevent the site from functioning properly.
• Functional Cookies: Used to remember your language, theme, and preferences.
• Analytics cookies: Helps identify which sections of the site are most used. Does not contain any personally identifiable information.
• Security cookies: Used to prevent unauthorized access and bot activity on your account.

You can manage or delete cookies through your browser settings. However, disabling essential cookies may cause some features to stop working.

5 Data sharing and disclosure

Aq990 never sells your personal data. However, limited information may be shared with trusted partners in certain specific circumstances.

• Payment processors: Only the information necessary to complete transactions is shared with payment partners such as Mobile Banking, Nagad, and Rocket.
• Technology service providers: Servers, security, and game providers — all operating under strict confidentiality agreements.
• Legal Authorities: Data may be disclosed in compliance with legal obligations in the event of a court order or government investigation.
• Anti-fraud organizations: Data may be shared with regulatory authorities in connection with investigations into money laundering or fraud.

6 Data protection practices

Aq990 uses industry-standard technology and practices to protect your data. Our security framework ensures bank-grade protection.

• SSL/TLS Encryption: All data transfers on the website and app are secured with 256-bit SSL encryption.
• Two-factor authentication (2FA): OTP or app-based verification is used when accessing your account.
• Encrypted Database: All stored data is protected with AES-256 encryption.
• Regular security audits: Independent security experts regularly audit our systems.
• Access Controls: Only authorized staff have access to user data, and only to the extent necessary.
• 24/7 Security Monitoring: Automated monitoring systems are in place to detect suspicious activity.

7 Your Rights

Aq990 believes you should have full control over your personal data. We therefore guarantee the following rights.

8 Data retention and deletion

Aq990 does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Active account data: Retained for as long as your account remains active.
• Financial Transaction Records: May be retained for up to 5 years after account closure where legally required.
• KYC Documents: Up to 7 years after account closure, in accordance with regulatory guidelines.
• Gaming activity log: Automatically deleted after 1 year.
• Support conversations: Retained for up to 2 years after the issue is resolved.

Once the legal retention period ends, data is permanently deleted using secure methods to ensure it cannot be recovered.

9 Third-party links and services

The aq990 platform is integrated with third-party game providers and services. These services have their own privacy policies, which may differ from aq990's.

• Third-party game providers receive only game results and betting data — not personal identity information.
• Payment gateway providers operate under their own PCI-DSS certified security standards.
• Aq990 is not responsible for the privacy practices of third parties, but only works with trusted and verified partners.

10 Changes to the Privacy Policy

Aq990 reserves the right to update this Privacy Policy at any time. In the event of changes, we will take the following steps:

• A notice will be posted on the website at least 7 days before any changes take effect.
• For significant changes, a message will be sent to your registered phone number.
• The "Last Updated" date at the top of the policy will be revised accordingly.
• Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

11 Get in touch

If you have any questions, concerns, or requests regarding our Privacy Policy, please get in touch. Our data protection team is always ready to help.